1. Change of mind
We do not offer returns or refunds for change-of-mind purchases. We encourage customers to carefully consider their selection prior to completing a purchase.
Policies
Returns & Consumer Guarantees Policy
We want you to feel confident when shopping with us. Please read our policy below.
2. Faulty, damaged, or not as described (Australian Consumer Law)
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
If your item:
- has a major fault,
- is not as described, or
- is missing components,
You are entitled to a remedy in accordance with your rights under the Australian Consumer Law. This may include a repair, replacement, or refund, depending on the nature of the issue.
Where a product is confirmed to be faulty or not as described, we will cover reasonable return shipping costs.
3. Transit damage
If your item arrives damaged during transit, please notify us within 48 hours of delivery.
To assist with a prompt resolution, clear photographic evidence of the damage and packaging will be required.
4. How to lodge a claim
To report an issue, please contact us at orders@profurnitureau.com.au with your order number, a detailed description of the issue, and supporting photographs.
Our team will review your claim and respond as soon as possible.
This policy is in addition to your rights under the Australian Consumer Law. Nothing in this policy limits, excludes or modifies any rights you may have under law.
Fast delivery
Australia-wide delivery available.
Quality guarantee
Products backed by Australian Consumer Law.
Customer support
We're here to help with any questions.
Secure shopping
Safe and secure checkout every time.